Shipping & Refunds
Shipping & Taxes
We offer UPS and USPS ground, priority mail and express mail shipping for orders to US residential and commercial address. Shipments are typically received 3-5 business days after order is placed for continental United States.
For orders to Canadian residential and commercial addresses, items are shipped via UPS and may take up to 7-14 business days to arrive after order is placed.
We ship Monday through Friday, excluding weekends and holidays. You will receive a confirmation when your order is placed and a separate notification with the tracking number as soon as your order is shipped.
For customers outside US and Canada:
We ship to customers around the world. International orders are shipped via UPS or FedEx® and may take up to 14-28 business days to arrive after order is placed.
For customers in Australia:
Please visit the NOVUS Plastic Polish Australia store here to place your order locally.
Shipping fees are calculated based on the location and weight. Once you reach the checkout page, you're able to enter the shipping destination and see additional shipping methods and applicable rates.
Taxes and Customs Duties:
Customers are responsible for paying all taxes and customs duties. Applicable state/provincial or federal taxes and customs duties, if applicable, are calculated once you enter the shipping destination on the checkout page.
Orders above CAN $20 require that you pay the applicable custom duties. These will be calculated at checkout and add to the final payment amount. For more information, please visit the Canadian customs website.
We are not responsible for any delays caused by the customs clearance processes in the destination country.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that shipping for returns from outside the United States are at your own cost.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on items that have been opened and used.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that shipping charges are non-refundable.